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Read about the new functionalities in HelpDesk 4.0
  • With Artologik HelpDesk you get a tool that ensures your flow of support and ticket processes
  • You choose what to display in your individual ticket lists
  • All information is stored in the ticket, including emails and attachments
  • Ticket solutions are stored in the knowledge database and in the FAQ
  • Discover information needs and improve the routines, with statistics from HelpDesk
  • Get HelpDesk as a SaaS or install the program on your own server

HelpDesk – web-based trouble ticket and support software

HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA.

It is possible to create customized log-in pages, making it easy for your customers to register trouble tickets, regardless of whether you're working in IT support, customer services or HR. The program is flexible and customizable and supports several ITIL processes.

Both internal and external support matters are easily handled and since all communication is saved knowledge and experience within the organisation can be used in an even better way.

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Five facts

Flexible request registration

Each type of request can have its own registration form with questions and standard answers adjusted to that specific request. This makes it possible to gather the information needed directly, which in turn results in less work with request handling. 

Request handling via e-mail

Request operators can give feedback to the customer and send out questions within the organisation directly from the registered request. All e-mail communication is saved in the request which means you have all information gathered in one place..

Efficient reports

It is easy to create different types of reports and customize its content. The reports can give basic data in order to prevent support and plan staffing.

Easy to learn

The program is easy and intuitive and there are also instructional videos and help texts which give explanations and tips for the different functions.

Good overview

HelpDesk gives ticket operators a practical overview and lets them filter the list of tickets so that they only see the requests they are interested in.

Try the program for free

  • Try the program for free, without any obligation to buy.
  • The trial period is 30 days, so you will be able to test it in peace and quiet.
  • All entered data is - and always will be - private.
  • Adjust the settings to suit your organisation.
  • You can find more information about our trial sites here.

Fill out the form below and start testing!

Artisan will only use the information above in order to set up and contact you regarding your trial site.

 

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