HelpDesk - Support Software:

Seven Advantages with HelpDesk

Errands to your support won't fall in between and be forgotten.
HelpDesk means increased availability for the clients, as well as reduced workload for the support staff.
The support staff, and even the clients, can follow the status of the requests in the online request list. No more time-consuming update calls.
All errands and all client communications are saved, and can be reused for future errands and standard answers.
Even regular e-mails can be handled in HelpDesk, and by a simple click they are imported as requests.
Information from the statistical reports can be used to prevent support, by for example improve routines, adjust the product development, and education efforts.
The support staff that work together doesn't need to be in the same office, or even at the same continent.

Why web-based?

When working in HelpDesk, you can log on to the software from any computer with internet access and a browser, for example Internet Explorer. Web-based simply means that the software is installed on a web server and receives an internet address.

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