HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA.
It is possible to create customized log-in pages, making it easy for your customers to register trouble tickets, regardless of whether you're working in IT support, customer services or HR. The program is flexible and customizable and supports several ITIL processes.
Both internal and external support matters are easily handled and since all communication is saved knowledge and experience within the organisation can be used in an even better way.
”We are using HelpDesk in our international support community. The flexibility and ease of use of Artologik HelpDesk are the elements that really convince us.”
Andreas Schuhmacher, Siemens
”The Artologik Helpdesk system allows us to effectively support our wind tunnel systems customers.”
Maximiliano LottoTechnical Manager
"In 2009, we opted for Artologik HelpDesk for its flexibility as well as easy installation and usage due to simplified ergonomics."
Virginie Renaut, Assistant of HRISGroupement de Mousquetaires
Each type of request can have its own registration form. This results in less work with request handling.
All email communication, documents and list of actions is stored directly in the ticket, for easier handling.
It is easy to create different types of reports. They can give basic data for plan staffing and for preventing support.
The program is easy and intuitive. Instructional videos and help texts makes it even easier to get started.
Artisan will only use the information above in order to set up and contact you regarding your trial site.
Many of the questions handled by the support are recurrent. In your FAQ (Frequently Asked Questions) you can gather these questions, but it is not always easy to get the customers to search for the information here on their own accord. We have therefore made it possible for you to automatically refer the customers t...
Do you want to keep track of the tickets when the ticket list ...
By using the function Ticket classification you can learn even...
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