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Our programs - HelpDesk

 

HelpDesk - Support Software:

 

Seven Advantages with HelpDesk

 

  • Errands to your support won't fall in between and be forgotten.
  • HelpDesk means increased availability for the clients, as well as reduced workload for the support staff.
  • The support staff, and even the clients, can follow the status of the requests in the online request list. No more time-consuming update calls.
  • All errands and all client communications are saved, and can be reused for future errands and standard answers.
  • Even regular e-mails can be handled in HelpDesk, and by a simple click they are imported as requests.
  • Information from the statistical reports can be used to prevent support, by for example improve routines, adjust the product development, and education efforts.
  • The support staff that work together doesn't need to be in the same office, or even at the same continent.

Why web-based?

When working in HelpDesk, you can log on to the software from any computer with internet access and a browser, for example Internet Explorer. Web-based simply means that the software is installed on a web server and receives an internet address.

 



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