HelpDesk – web-based trouble ticket and support software

HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA.

It is possible to create customized log-in pages, making it easy for your customers to register trouble tickets, regardless of whether you're working in IT support, customer services or HR. The program is flexible and customizable and supports several ITIL processes.

Both internal and external support matters are easily handled and since all communication is saved knowledge and experience within the organisation can be used in an even better way.

Flexible request registration

Each type of request can have its own registration form. This  results in less work with request handling.

Request handling via e-mail

All email communication, documents and list of actions is stored directly in the ticket, for easier handling.

Efficient reports

It is easy to create different types of reports. They can give basic data for plan staffing and for preventing support.

Easy to learn

The program is easy and intuitive. Instructional videos and help texts makes it even easier to get started.

Try the program for free

  • Try the program for free, without any obligation to buy.
  • The trial period is 30 days, so you will be able to test it in peace and quiet.
  • All entered data is - and always will be - private.
  • Adjust the settings to suit your organisation.
  • You can find more information about our trial sites here.

Fill out the form below and start testing!

Artisan will only use the information above in order to set up and contact you regarding your trial site.

 

Latest news

Artologik HelpDesk: Redirect customers to the FAQ before ticket registration

Many of the questions handled by the support are recurrent. In your FAQ (Frequently Asked Questions) you can gather these questions, but it is not always easy to get the customers to search for the information here on their own accord. We have therefore made it possible for you to automatically refer the customers t...

Artologik HelpDesk: With Remiders and WebAlert you can always keep track of the tickets

Do you want to keep track of the tickets when the ticket list ...

HD-Advanced: Ticket classification for even better insights

By using the function Ticket classification you can learn even...

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