HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA.
It is possible to create customized log-in pages, making it easy for your customers to register trouble tickets, regardless of whether you're working in IT support, customer services or HR. The program is flexible and customizable and supports several ITIL processes.
Both internal and external support matters are easily handled and since all communication is saved knowledge and experience within the organisation can be used in an even better way.
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Each type of request can have its own registration form with questions and standard answers adjusted to that specific request. This makes it possible to gather the information needed directly, which in turn results in less work with request handling.
Request operators can give feedback to the customer and send out questions within the organisation directly from the registered request. All e-mail communication is saved in the request which means you have all information gathered in one place..
It is easy to create different types of reports and customize its content. The reports can give basic data in order to prevent support and plan staffing.
The program is easy and intuitive and there are also instructional videos and help texts which give explanations and tips for the different functions.
HelpDesk gives ticket operators a practical overview and lets them filter the list of tickets so that they only see the requests they are interested in.
Artisan will only use the information above in order to set up and contact you regarding your trial site.
Midsummer, June 19th, is a Swedish national holiday and the Artologik Support and Sales is therefore closed. We will be open on regular h...
For support workers who are not constantly logged in to HelpDesk, it can be a relief not having to repeatedly enter the software to see i...
The Artologik Support and Sales will be closed on Ascension Day. On Friday the 15th of May we are open again on regular hours.