HelpDesk – web-based trouble ticket and support software

HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA.

It is possible to create customized log-in pages, making it easy for your customers to register trouble tickets, regardless of whether you're working in IT support, customer services or HR. The program is flexible and customizable and supports several ITIL processes.

Both internal and external support matters are easily handled and since all communication is saved, knowledge and experience within the organisation can be used in an even better way.

Flexible request registration

Each type of request can have its own registration form. This  results in less work with request handling.

Request handling via e-mail

All email communication, documents and list of actions is stored directly in the ticket, for easier handling.

Efficient reports

It is easy to create different types of reports. They can give basic data for plan staffing and for preventing support.

Easy to learn

The program is easy and intuitive. Instructional videos and help texts makes it even easier to get started.

Try the program for free

  • Try the program for free, without any obligation to buy.
  • The trial period is 30 days, so you will be able to test it in peace and quiet.
  • All entered data is - and always will be - private.
  • Adjust the settings to suit your organisation.
  • You can find more information about our trial sites here.

Fill out the form below and start testing!

Artisan will only use the information above in order to set up and contact you regarding your trial site.

 

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Did you know....

You can do searches for specific addresses in HD-Map. Type the requested address in the search field above the map, and the search is automatically performed.

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