HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA.
It is possible to create customized log-in pages, making it easy for your customers to register trouble tickets, regardless of whether you're working in IT support, customer services or HR. The program is flexible and customizable and supports several ITIL processes.
Both internal and external support matters are easily handled and since all communication is saved, knowledge and experience within the organisation can be used in an even better way.
“At Scania, we have a wide area of use for Artologik HelpDesk. We have over 10 000 users within the Scania Group with very high standards regarding function and performance.”
Ulf Olsson, IS/IT CoordinatorScania Industrial Maintenance AB
"In 2009, we opted for Artologik HelpDesk for its flexibility as well as easy installation and usage due to simplified ergonomics."
Virginie Renaut, Assistant of HRISGroupement de Mousquetaires
”The Artologik Helpdesk system allows us to effectively support our wind tunnel systems customers.”
Maximiliano LottoTechnical Manager
Each type of request can have its own registration form. This results in less work with request handling.
All email communication, documents and list of actions is stored directly in the ticket, for easier handling.
It is easy to create different types of reports. They can give basic data for plan staffing and for preventing support.
The program is easy and intuitive. Instructional videos and help texts makes it even easier to get started.
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“At Scania, we have a wide area of use for Artologik HelpDesk....
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