Why HelpDesk?

Here you can read about some of the advantages of using our trouble ticket software.

• Web-based software
  Connect to HelpDesk wherever you are
  
  
• Ticket lists
  Giving you an overview of tasks at hand
  
  
• Reminders
  Ascertaining all tickets are attended to
  
  
• Practical delegation
  Let the most knowledgeable person attend to the ticket
  
  
• All the information in one spot
  Topic and description, e-mails, attachments and planned measures are collected in the ticket
  
  
• Unlimited number of telephone operators
  You only pay for administrators and support technicians
  
  
• Report generator
  For identifying knowledge gaps and improving your routines and products
  
  
• FAQ lists and a knowledge database
  Searchable for customers and for support technicians respectively
  
  
• ITIL support
  HelpDesk supports several ITIL processes
  
  
• Flexible software
  Suitable for IT support, customer services and human resources issues
  
  
• Customizable functionality
  Plug-ins that provide the exact functions your organization needs!