Complement your HelpDesk with additional functions and make the support tool match even better your type of business. The HelpDesk plug-ins are: directory service, product registration, advanced request handling, and a connection to TIME. These functions can be installed quickly and easily.
This symbol means that the function is an add-on and does not come as a default feature of the HelpDesk software. The plug-in only works in combination with the software.
HD-LDAP, Directory Service
Thanks to our LDAP connection you can create a user environment with a "single-sign-on"! A connection to the directory service (Active Directory) means that you can avoid double administration and the user information is automatically updated from a directory.
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HD-Track, Product Register
Add a product directory to HelpDesk in order to trace which articles/products each individual support customer has! By setting up a product directory, which you then link to registered requests, it will be easier to establish which products require most support or which factors cause problems within an organization. You can link products to a person, an organization or an object. Examples of products are: goods, services, activities, persons, places, information or ideas. Your product directory can be imported to HelpDesk in an XML format.
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HD-Advanced, Advanced Request Handling
HD-Advanced is a plug-in for customers who need a more complex support handling system. Advanced request handling is suitable for organizations that wish to create a possibility of delegating requests in several levels. By classifying your customer organizations into different organizational groups, which are linked to support groups, you can establish a more structured way of working. This way, you will be able to offer your customers better service and reduce the workload on your helpdesk organization.
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HD-TIME, Register - in Detail - the Support Time
Time and support management in the same program! HD-TIME connects Artologik HelpDesk to Artologik TIME, which makes it possible to register requests and to invoice customers in no time!
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