HD-Track - Product Register 

Add a product directory to HelpDesk in order to trace which articles/products each individual support customer has!

By setting up a product directory, which you then link to registered requests, it will be easier to establish which products require most support or which factors cause problems within an organization.

You can link products to a person, an organisation or an object. Examples of products are: goods, services, activities, persons, places, information or ideas. Your product directory can be imported to HelpDesk in an XML format.

Advantages of HD-Track:

• Get a general idea of all the products in service and optimize the management. Link certain products to specific customers.
• Get a general idea of your customers' support history and which products demand the most support. Organize the resources of your support department according to the products which require the most support.
• Thanks to information from reports and support statistics, you can manage the product development in order to improve the products and avoid common problems.
• Information based on reports and support statistics can also form a basis for educational/informational work efforts. 
• You can follow your customers' opinions on your products. You will get a good view of your communication with each customer.