HelpDesk is available in three editions, all of which have the same functionality. The number of administrators and ticket operators determines which edition suits your organization best. The number of customers is unlimited!
Light Edition
maximum 2 administrators/ticket operators
Standard Edition
maximum 5 administrators/ticket operators
Enterprise Edition
maximum 10 administrators/ticket operators
Extra pack +5 users per pack (sold only with the Enterprise edition)
Do you have trouble deciding whether to rent or buy the software? Read more about our SaaS and ASP services here>>
All prices are subject to alteration. Please contact us for the latest update or for a detailed quote.
A rental agreement includes a program licence, website rental and a service agreement and thus gives you stress-free program use. The software is installed on our web server and all technological issues are dealt with by the Artologik staff.
The minimum contract time is 6 months, after which the contract is automatically renewed on a montly basis. If you do not wish to renew the agreement, Artisan must be contacted in writing and the agreement terminated 3 months beforehand.
If you buy a program licence, the software needs to be installed on your own web server. The web server needs to be a Windows Server 2003/2008. Click here for more detailed system requirements.
A service agreement is not included in a licence purchase.
The service agreement gives you access to:
The contract period for a service agreement is normally twelve months. If you do not wish to renew the agreement, Artisan must be contacted in writing and the agreement terminated 3 months before the agreement period expires. Otherwise the agreement is automatically renewed.