Automatic ticket registration from incoming emails


To meet your customers' demands and match your support structure we have added several different ways to add tickets in our support software Artologik HelpDesk - you choose the ways that suit your situation the best.

Your customers can ask for support in four different ways:

  • Online in HelpDesk
  • Through a phone call - the support user adds the ticket in HelpDesk
  • In your own ticket form on a website or in your intranet
  • By sending an e-mail

A ticket will be registered for the user connected to the e-mail address of the incoming e-mail. The e-mail rules define which object the ticket shall be connected to, based upon key-word recognition. This means that every time a word within an e-mail is recognized (eg: subject, message) a ticket will be created for the object that you have predefined for that word. An unlimited number of e-mail rules will simplify your work and give you more time for the really important part of your job: the customer!


Read more about HelpDesk's new features