Online Support with Agreement

When you subscribe a Service Agreement, you are provided with your own User Name and Password, to log in to our online help desk. There, you can search for answers to your questions and register new requests. This agreement entitles you to an answer from our team, within one working day.

Read our Service agreement here

Online Support, without Agreement

If you have not yet subscribed for a Service Agreement you can log in as a Guest to our online help desk. The user name and password you will then be allowed to use are: guest/guest.

Your request will then have a lower priority and we will try answering to you within one week.

One-Time Support Service

If you do not have an agreement, but need a quick answer you can always call us and ask for a one-time support service. 
Price : 80 Euros Excl. VAT.
Call us at : +46-470-77-86-50

Phone Support (for Customers with Service Agreement)

Our team will help Service Agreement customers calling about questions concerning the program and how to use it.

The support department is opened on weekdays from:
9-12 a.m. and 1-4 p.m. (CET).
Phone: +46-470-77-86-50

About the Service Agreement

1. Included in the Service Agreement:

• Free help from our helpdesk within 1 working day.
• Free telephone support.
• License upgrade guarantee (you pay the difference when you need to upsize your actual licence to a larger one).
• Free version upgrades (you are entitled to receiving the new versions of your software when released - without any extra cost).
• Functionality guarantee regarding promised program functions.

2. Validity of the Agreement:

The service agreement for all Artologik products is subscribed for one whole year and is automatically renewed from one year to the next. The agreement is valid from the purchase date. The agreement is invoiced before the start of the new yearly period and is valid until cancellation from part of the customer.

ATTENTION! Notice of termination must be in our office the latest three months prior to the expiration date of the last on-going period.

Read our Service agreement here

In our price list, you will find price information on the agreement for each separate program.