Plug-ins - Additional Functions
Customize your support system with plug-ins to adapt HelpDesk to your organization’s ticket handling routines. Choose from an LDAP directory service, product registration, advanced ticket handling, or a connection to Artologik TIME. Do you need other functions? Contact us for more information and a quote!
HD-Advanced - advanced ticket handling
HD-Advanced is a plug-in for organizations in need of a more complex support handling system with ticket delegation on several levels. Customer organizations are divided into a number of organizational groups that are then linked to support groups, establishing a more structured way of working when dealing with large numbers of tickets. The resulting structure assures better service to your customers and a reduced workload for the support staff.
More about HD-Advanced
HD-LDAP - directory service
With our LDAP connection you can create a user environment with a "single sign-on". A connection to the directory service (Active Directory) means that unnecessary administration is avoided as user information is automatically updated from a single directory.
More about HD-LDAP
HD-TIME - register support time in detail
Time and support management in the same program! HD-TIME connects Artologik HelpDesk to Artologik TIME and thus makes it possible to record time spent on a particular ticket, as well as facilitating detailed client invoicing.
More about HD-TIME
HD-Track - product register
Add a product directory to HelpDesk in order to trace which articles or products each individual support customer has. By setting up a product directory linked to registered tickets, you can easily establish which products require most support and which factors cause problems within an organisation. You can link products to a user, an organisation or an object. Examples of products are: goods, services, activities, persons, places, information or ideas. Your product directory can be imported to HelpDesk in XML format.
More about HD-Track