HD-SR is a new plug-in bringing together Artologik HelpDesk with Artologik Survey&Report. The plug-in makes it possible to connect Survey&Report to your support system and in that way enable for surveys to be sent to support customers who have registered tickets. The survey can, for example, be about what they thought about the support they have received.
The different settings in HelpDesk allow you to specify when and to whom the survey should be sent. Users (or respondents, as they are called in Survey&Report) are collected from HelpDesk according to the set rules. The survey as such is constructed in Survey&Report and it is also there the answers are collected for further analysis.
Apart from HelpDesk and HD-SR, you require Survey&Report. In the price list for Survey&Report you can find information to help you decide which size of the survey tool you should have.