Prices for Artologik HelpDesk On-Premise
The Artologik HelpDesk editions are defined by the total number of users that can handle tickets, i.e. ticket operators and administrators – there is no difference in functionality. Choose between Light, Standard and Enterprise and if you wish to scale up, additional users can be added as ‘extra packs’ to the Enterprise edition.
On-Premise deployment
An On-Premise software licenses is perpetual and self-hosted; installed on your own web server. For information on system requirements, please click here. The license is sold as a one-time purchase. Service agreement is not included but can be ordered separately, see below.
All prices are subject to alteration.
Service agreement
When purchasing an On-Premise software license we recommend that you also buy a Service Agreement. The Service Agreement provides access to:
- free technical support - via our online helpdesk, e-mail or phone (we respond within one working day)
- free program updates - new versions, functions etc
- upgrade warranty (only pay the difference when upgrading to a larger edition)
- lower costs for online training
For the Service Agreement to be valid, it has to subscribe to all parts of the contract: license, plug-ins and extrapacks. The agreement will run for 12 months and will automatically yearly renew, unless the contract is cancelled three months prior to the expiration date of the current contract period.