"Siemens SP was given the task of building a support community spanning several countries. Finding a helpdesk software was an essential part of this", says Andreas Schuhmacher.
"We had the choice between already existing tools made by well-known brands and Artologik HelpDesk. We evaluated them according to our key requirements, such as: being web-based, having a flexible interface and being high performing (we process 60,000 tickets per year).
Some other important program features that also affected our decision were the possibilities to: handle e-mails, generate reports, manage FAQs, customize the software according to our own requirements and work with at least four languages.
The flexibility and ease of use of Artologik HelpDesk were the elements that finally convinced us."