We have chosen HelpDesk

Here you can read customer testimonials from some organisations that have chosen HelpDesk for their support and trouble ticket handling.

Scania Industrial Maintenance

“At Scania, we have a wide area of use for Artologik HelpDesk. We have over 10 000 users of HelpDesk within the Scania Group with very high standards regarding function and performance.

We use HelpDesk for our daily ticketing management, for example IT-requests, access requests to enter a certain building, ordering prototypes from our mechanical shop, measuring tasks and internal orders for work wear.

We used to have lots of paper work before, especially for the measuring tasks, but now when everything is online we have an immediate overview of when incoming tickets are received and completed.

We are very happy with the support team at Artisan! We can really recommend HelpDesk to others!” 

Ulf Olsson
IS/IT Coordinator
Scania Industrial Maintenance AB

www.scania.com

Charles Ischi AG

“We are an internationally operating company and are using HelpDesk for customer support requests. HelpDesk’s biggest strength is clearly its flexibility, which helps us customize the program according to our needs in an optimal way. Thanks to the connection with Artologik TIME we can also register the time spent on solving each ticket. This helps us to keep track of all activities.

We would also like to point out the competent customer service at Artisan, a company that takes customers seriously.”

Christian Bur,
Service Manager
Charles Ischi AG

www.ischi.ch

Siemens

"Siemens SP was given the task of building a support community spanning several countries. Finding a helpdesk software was an essential part of this", says Andreas Schuhmacher.

"We had the choice between already existing tools made by well-known brands and Artologik HelpDesk. We evaluated them according to our key requirements, such as: being web-based, having a flexible interface and being high performing (we process 60,000 tickets per year).

Some other important program features that also affected our decision were the possibilities to: handle e-mails, generate reports, manage FAQs, customize the software according to our own requirements and work with at least four languages.

The flexibility and ease of use of Artologik HelpDesk were the elements that finally convinced us."

Andreas Schuhmacher
Siemens SP

www.siemens.se

Cosworth

“The Artologik Helpdesk system allows us to effectively support our wind tunnel systems customers. 

Its web interface ensures that all information relevant to a support request is entered by the user, logged queries are then visible to any available support engineer. The Helpdesk reporting capabilities help us keep track of ongoing support requirements and prioritise them.”

Maximiliano Lotto, Technical Manager
Wind Tunnel Instrumentation and Control, Cosworth

www.cosworth.com

Servolab (Germany)

We chose Artologik HelpDesk because we were lookingfor a smart online support software that could easily be customized. With thehelp of program settings we could adapt the HelpDesk workflow to our internalsystem structure.

We especially appreciate the simple and intuitiveinterface. It allows us to handle incoming tickets very quickly and efficientlyregardless of whether they are e-mail inquiries or error messages for thesupport – with HelpDesk we can handle any type of request.

Dr. Franz Otte, VD
Servolab Medizin Software GmbH

www.servolab.de

Växjö municipality (Sweden)

Artologik HelpDesk is used by the technical administration in Växjö municipality for registrations and management of digging permits and plans for traffic convenience.

www.vaxjo.se

DirectSkills (France)

“ArtologikHelpDesk is a complete ticketing software solution that allows automatictransformation of customer requests sent by e-mail into new tickets. Reportingand information fields can be completely customized to fit our requirements andthe Artologik team is always available for questions. We are very pleased withthe software Artologik HelpDesk”.

Joëlle Timbou
Customer Service Manager

www.directskills.com

Some of our customers

Assa Abloy 
Ejendals AB
Fortifikationsverket 
Helsingborgs stad
HRM Software AB
Itnova 
Lantmännen 
Nationalencyklopedin AB
Scania CV AB
Stämpfli 
Vitec Mäklarsystem