Latest News

Many are worried and insecure in this current Covid-19 situation. At Artisan Global Media we are doing our uttermost to continue delivering with the same high standard in all areas, and to provide you with the support you expect in these times, wh...
Since 2011 ‘Kantonspolizei Zürich’ - the police in Zürich, Switzerland - has successfully been using EZbooking as their internal scheduling tool in many areas, one of these is their vehicle fleet.
Kantonspolizei Zürich
We are proud to present EZbooking 5.0, with lots of exciting new features!
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This year we celebrate 30 years as a company. We would like to take this opportunity to thank all of our customers!
30 years experience
As of May this year the General Data Protection Regulation law, GDPR, was enforced in the EU. It is designed to protect the personal information of individuals. However, in March the CLOUD Act was passed in the USA.
GDPR is short for General Data Protection Regulation and is the new legislation for all member countries in the EU starting May 25, 2018.
Artisan Global Media is certified according to ISO/IEC 27001:2014. This means that our information security management system fulfils the high requirements of the international standard.
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Slavica Stjepanovic works with technical support here at the office in Växjö. “Progress gives me energy and inspiration!”, she says.
Slavica Stjepanovic
Artologik ProjectManager is the web based project management tool which creates order and overview at the same time being a user-friendly and highly functional time registration program.
Artologik ProjectManager
Limit the number of projects in Artologik TIME that a user is allowed to access and simplify time registration for all.
Artologik TIME
Did you know that the majority of people underestimate how much time they spend on a task? Time leakage is one of the biggest challenges for many organisations today.
Fabian von Schéele
Save valuable time by using report templates with our survey tool Survey&Report. Define your templates and each time you need a report, click once and there it is.
Artologik Survey&Report
“HelpDesk’s biggest strength is clearly its flexibility, which helps us customize the program according to our needs in an optimal way”, says Christian Bur, service manager at Charles Ischi AG.
Charles Ischi AG
We would like to take this opportunity to say thank you for the lovely and delicious cake we received today from one of our happy Survey&Report-customers! The customer was thanking us for the help with a complex survey. We love cake. But most of a...
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Swedish Parliament Member Monica Haider came for a visit to our office at Artisan. Haider and her colleague Lovisa Alm, found out more about Artisan and our products.
Monica Haider Lovisa Alm
We have improved and simplified the HelpDesk starting page! The starting page has changed its name to Dashboard.
Dashboard EN
The Artisan offices are located on the top floor of the so called ships in Videum Science Park in Växjö, Sweden. Our coffee-room is placed in the ship's bow, so sometimes the room sways briefly when it is windy outside, but other than that we do n...
Office view
“Invest in your education!”, says Jennie Ohlsson at our support team here in Växjö, Sweden. During a normal day at the office, she gives IT-support and training to our Swedish customers in three of our Artologik software.
Jennie Ohlsson
“At Scania, we have a wide area of use for Artologik HelpDesk. We have over 10 000 users of HelpDesk within the Scania Group with very high standards regarding function and performance”.
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Our plug-in EZ-Project lets you keep track of who's doing what on which project within our scheduling software EZbooking.
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Artisan offers customers maximum flexibility, even when it comes to license sizes. A customer’s license can easily be adapted to the amount of surveys currently needed by that organisation.
M&L Communication Marketing GmbH
With the plug-in EZ-Keys you can integrate EZbooking with a key cabinet system where the keys are locked in a box or cabinet and can only be retrieved using a specific pin code.
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Do you use EZbooking for bookings of technical equipment? With our plug-in EZ-TimeLog, actual used time can be imported to EZbooking, allowing you to invoice the time users have actually spent using an object. It is also an excellent way to evalua...
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Watch our new video and see how to send surveys by e-mail and get fast feedback. Ask your customers what they thought about the service!
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Artisan continuously develop new features for the Artologik series. In addition to this, we develop new features and connections to other systems for you upon request.
Adjust your TIME-program with our different plug-ins to better suit your needs. With TIME-LDAP you can avoid double administration of user accounts and create a “single sign-on” system.
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The German company ISPA consult uses Survey&Report to perform employee surveys.
ISPA consult GmbH
Artologik TIME has lots of new features and a completely new interface. We are confident it will be a much improved user experience for you when you are working with the program.
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You can do searches for specific addresses in HD-Map. Type the requested address in the search field above the map, and the search is automatically performed.
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Get the new tips and knowhow about our programs and catch up on the latest releases!
A new user type in HelpDesk, external ticket operator, makes it possible to delegate a ticket by a one-time active link. By clicking the link, the external ticket operator can open the ticket without having to log in.
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The hierarchy report function enables you to present your results filtered on different levels - simultaneously. For instance, comparing the answers from the whole organisation with a department or group.
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There is a brand new version of Artologik EZbooking out, and it comes with a variety of exiting news! How about EZ-Outlook - a plug-in that simplifies bookings in a very smart way.
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In our world, hybrid isn't a car, it's a combination of tables and charts. We now proudly present the new report element “Hybrid”.
The plugin HD-SR brings two Artologik applications together: HelpDesk and Survey&Report. You can connect Survey&Report to your Support software. In this way you can send surveys to your Customers and they can give you valuable feedback in return.
Exemple of Survey result
There are different ways of structuring the work in EZbooking. One is to create different organisation groups. These groups can then be used as selection when creating invoice details.
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For support workers who are not constantly logged in to HelpDesk, it can be a relief not having to repeatedly enter the software to see if any new messages or e-mails have been sent to the ticket. By enabling a setting in the software, copies of m...
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When you wish to preview your multilingual surveys you can change language directly in the preview window of the software, making it possible for you to in a swift way see what your surveys will look like in the different languages.
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Apart from giving tickets different statuses to indicate where in the work process they are, you also have the possibility to create sub-statuses in order to specify the ticket status even further.
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When creating reports in Survey&Report you have a vast range of tables and charts to choose between in order to in the best way possible present your findings. The positioning map is especially suitable for the question type side by side matrix, s...
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In order to make sure no booking is forgotten, you let automatic reminders be sent to users before the booking.
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Your organisation is unique, as are your requirements when it comes to support. We know this and in order for you to have a support tool which fulfil your needs in the best possible way, we offer different plug-ins for HelpDesk.
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Many of the questions handled by the support are recurrent. In your FAQ (Frequently Asked Questions) you can gather these questions, but it is not always easy to get the customers to search for the information here on their own accord. We have the...
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The booking software grants PIZZAROTTI & CIE an efficient management of their construction tools and improves the efficiency on the field.
Pizzarotti Logo
What replies have other people given and do my answers differ from theirs? It is always interesting to compare answers and with Survey&Report you can easily present you respondents to the latest results by forwarding them to the website of the rep...
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Do you want to keep track of the tickets when the ticket list is not opened in your browser? By activating the e-mail reminder you are notified when new tickets have been registered for the objects you have selected. It is also possible to create ...
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As Europe’s leading specialist publisher of agricultural media, the Landwirtschaftsverlag Münster relies on Artologik Survey&Report for the multiple large surveys which are sent to their one million readers each month.
Now and then you need to collect additional information from users booking your objects. Does the person making a car booking have a drivers licence? How many people will be using the sauna? Have the user read the booking agreement? For occasions ...
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By using the function Ticket classification you can learn even more about your support. Which type of tickets do you handle? If, for example, user questions constitute a majority of the tickets, a training day might be needed.
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Communication should be easy and straight forward and we have therefore made the mailing function in Survey&Report smooth and user-friendly. You can create different types of mailings and design them according to your own requirements.
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With our software you can demand that users connect via a so called https connection. To use an https connection means that the transmission between the web server and the browser is encrypted through SSL (Security Sockets Layer) technique.
The booking software Artologik EZbooking offers the possibility to book several objects at once. For the conference day you might, for example, require smaller rooms for the afternoon workshop. If so you can use the function Connected booking.
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Do you have something special which you would like to inform your HelpDesk users about when they log into the software? The user conditions might have changed, or there is a new price list for support? If so you can use the function Login message.
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A picture is worth a thousand words and when you create surveys in Survey&Report, you can in an easy way insert images by your questions.
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With the plug-in HD-TIME you can account for time spent – down to the minute if you wish – while working with your tickets in HelpDesk. Invoice details can then be extracted for invoicing your support customers.
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Our booking software offers the possibility to use different pricing models for your objects. You can also choose to use different prices for different organisations and users.
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Our survey software Survey&Report is available in five languages – apart from English, also in Swedish, German, French and Spanish – and surveys can be translated and published in 67 different languages.
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Do you perform recurring surveys? If so, you probably want to be able to compare the results in order to see variations and trends more clearly. This can be done with the plug-in SR-Advanced Report, which contains a comparison function.
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No matter which type of support you offer and no matter the size of your organisation, Artologik HelpDesk can assist you in your support work. For organisations with many objects to support and a more complex structure, the plug-in HD-Advanced off...
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Time to schedule a conference? With EZbooking you can, at the same time as booking the conference room, register the visitors, book extra equipment – as for example beamer and laptop – and order the coffee for the afternoon break. This saves time ...
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The plug-in SR-Evaluate make it possible to automate your survey construction, data collection and evaluation. The automation means that big organisations with a re-occurring flow of surveys can save time, since the administrator only have to comp...
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In our ticketing software we offer several different report types in order for you to easily extract statistics for follow-up and evaluation of the ticket handling. By help of the reports support can be prevented, educational efforts can be put in...
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When analyst company QS presented their World University Rankings 2014/15, several of our customers could be found in the list of the best universities in the world.
Did you know EZbooking has a mobile interface? This means you can make your bookings on the go – wherever you are!
Sometimes it is hard for respondents to answer a survey online – they might not have an e-mail address or the survey is being performed in a place where there are no computers. For those occasions it is ideal to use the function Paper survey.
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Our booking software lets you export your bookings to external calendars as for example Google Calendar and Microsoft Outlook. And the best part is you can do it with just the click of a button!
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By defining e-mail rules which automatically create tickets from incoming e-mails you can simplify the work and get more time for what is really important – the customer!
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Would you like for your survey to suit the corporate identity with colours and fonts, or do you wish for the company logo to be included in the page header or footer? Survey&Report lets you decide the look of the survey and it is really easy to do...
With the plug-in HD-Advanced you can administer SLA (Service Level Agreement) in HelpDesk. The function allows you to certify that the agreements toward customers regarding ticket handling times are kept. It can also be used for internal follow-up...
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Do you not want all objects to be bookable all the time, or would you like to give certain users specific bookable times? With EZbooking you can easily decide when your objects should be available for booking and you do this by setting opening hou...
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Do you not want all users to have the right to book all of the objects? Did you know that EZbooking lets you decide who can book what?
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The Swedish company Consentio Ledarskap AB has been using Survey&Report since the beginning of 2013. They perform leadership development trainings and use the survey tool for 360 degree feedback for the participants in their different programs.
The Swedish retail chain Stadium has been using the support software Artologik HelpDesk since 2001. Their 74 ticket operators manage issues about, for example, products, salaries, customer loyalty programs, window displays and agreements.
In order to obtain meaningful results, high response rates on surveys are very significant. The German logistics provider STUTE Logistics (AG & Co.) KG uses Survey&Report to perform customer satisfaction surveys – both internally and externally. W...
You have created a survey, received responses from the respondents and now wish for others to see the result. The Quick PDF – a function which lets you create a PDF file of a report with the click of a button – makes it even easier for you to shar...
Artologik HelpDesk gives you the possibility to create specific ticket forms with standard responses and questions especially created to suit the individual objects. This allows for a large part of the information to be collected at registration, ...
Did you know you can export your bookings to external calendars supporting the iCalendar format? It is possible – and you do it with the click of a button!
With web based Astrakan CoursePlan the course administration becomes practically self-driven. Participants take care of their own registrations and mailings are sent automatically thanks to pre-defined e-mail templates. This means less work for th...
In the plug-in SR-Advanced Report you can create Aggregate reports; a report type which is very useful for those who frequently perform evaluations. The report type is easily created and is a sharp tool which allows you to create survey breakdowns...
Does your support handle tickets which can be closed as soon as they are registered, but that you still want in the system in order to have correct statistical information? By using the function Quick case in Artologik HelpDesk, you make it possib...
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In order to ensure everyone can work with our survey software and use all of its functions we have created a new theme especially designed for those who are colour blind. We call it Symbols for colour blind and it uses symbols instead of the colou...
In order to ensure availability for our customers now as well as in the future, we have introduced IPv6. This internet protocol will be used parallel with IPv4.
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DTU Cen, the Centre for Electron Nanoscopy, is part of the Technical University of Denmark (DTU) and is a self-contained facility that houses 7 electron microscopes which are available to researchers and students in Denmark and worldwide. In order...
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The connection between work force commitment and company profit is well documented. Employee surveys lets you identify areas where effort and focus is needed and allows you to gain insights on for example contentment and enthusiasm among the staff...
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Did you know Artologik HelpDesk supports the use of Web service? This makes it possible for external systems to communicate with our support software, which in turn can make your ticket handling smoother and more dynamic.
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Does your company give product support? Do you know which of your products demand the most support? With HD-Track you can complement HelpDesk with a product directory which lets you track each individual support client’s products and objects. In t...
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Survey&Report lets you create professional surveys in an easy way. The tool offers over twenty different question types as standard and for the occasions when you are in need of more advanced question types the plug-in SR-Advanced Survey can be ad...
There is a lot to consider when creating surveys, but there are functions which makes your work a lot easier. By using filters you can increase the level of relevance in your surveys, for yourself as well as for your respondents.
Do the support have many tickets with the same source? HD-Advanced allows you to make the work more efficient by connecting them into primary and associated tickets. In that way you can handle the tickets simultaneously and when you close the prim...
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A thought through work flow could increase your profits! HD-Advanced makes it possible to structure support organisations into different levels using support groups. Between these support groups a delegation order can be established, which in turn...
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Continuous evaluation is the key to progress and should be a given part of the quality management within organisations and companies giving courses. Through evaluations you are given the chance to development, but they can also be receipts of succ...
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The municipality of Älmhult have been using the support tool Artologik HelpDesk for many years. In the autumn of 2012 they let all of their employees go through an ITIL Foundation education with certification and the program was adapted to suit th...
For each organisation striving to evolve it is important to know how the customers perceive the work. At Electra Sweden Inc. customer surveys are continuously performed with the survey tool Survey&Report.
During three September days Länstrafiken Kronoberg, responsible for all public transportation within Kronoberg County, performed a survey on board their busses by using tablets. The questions targeted customer satisfaction – how they perceive qual...
Feedback is the key to evolving and especially important for people in management positions. Many of our customers use Artologik Survey&Report for leadership assessments and the so called 360 degree feedback is often performed with our survey tool...
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The Swedish business park Videum now let their tenants in to their booking tool EZbooking and during a week’s time all of the companies residing there are offered a learning session in the program. Around 20 objects – mostly group rooms and confer...
BBS Handel in Hannover is a vocational school with 3 000 students that on a regular basis performs student and teacher surveys with Artologik Survey&Report. In order to be able to direct the questions they use the program’s filter function. Their ...
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Many of our customers want to know if it is possible to make a connection between a telephone system and HelpDesk. The answer is “yes”, if you use a system which supports connecting to an external program. Connecting the telephone system to HelpDe...
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How do you reach target groups where computer density is low, or if you wish for the survey to be answered where there are no computers? Region Gotland has used Survey&Report for many years and for them the paper survey function has made it possib...
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We are happy to welcome a new customer! SURCOE, the Colombian association for the deaf and blind, have decided to rent a standard license of Survey&Report for their upcoming evaluation of how people with disabilities are received by the tourism in...
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When the French Federation of Disability Sports (FFH) started to look for a survey tool many different products were tested. But it turned out only one tool supported voice synthesis – artificial speech created by computers – and that was Artologi...
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SUNET, the Swedish University Computing Network, have after a public procurement chosen to offer their connected organizations the web based survey tool Artologik Survey&Report. The agreement makes the product available for over 600 000 users.
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Looking for a simple, effective and flexible support software, First Software Solutions Ltd found us: Artologik® HelpDesk.
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To meet your customers' demands and match your support structure we have added several different ways to add tickets in our support software Artologik HelpDesk - you choose the ways that suit your situation the best.
We are now proud to announce a new version of our ticket handling system HelpDesk.
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Lantmännen has used HelpDesk since 2006, and we are now pleased to announce that the company has decided to rent another license of our ticket handling system.
The Survey&Report standard reports section provides powerful functions for creating both standard and custom reports. For users with special requirements we have also created a module for advanced reports. This plug-in contains four main functions...
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The National Library of Sweden has upgraded their licence for Survey&Report and added more active surveys, as well as the plug-in SR-Advanced Survey.
Artisan welcomes two new customers from Stockholm to the growing group of Survey&Report users; Bromma City Administration and AB Familjebostäder are now renting our online survey software Survey&Report. Both organisations have also invested in sof...
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The 26th of September, the magazine L´Express published a special edition meant to professional about Saas and Cloud Computing. Artologik shared their expertise.
The Swedish insurance company Dalarnas Försäkringsbolag, member of the Länsförsäkringar Alliance, have invested in two of the Artologik programs. We give them a warm welcome to Artisan.
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After using a smaller EZbooking license several years, the Kronoberg region now upgraded to a Global license without user or object limitations.
Landstinget Kronoberg
The French Improving Health and Lives Learning Disabilities Observatory (ODH) is a new charity commission within the French Federation of Disability Sport (FFH), established 2009. Bernard Courbariaux, president of the ODH, recommended the FFH to a...
Our survey software Survey&Report was honored with a signet of the German industry award „Industriepreis 2011“ in the category IT and Industry for beeing a new highly recommendable innovation.
The first feedback received about our new software Survey&Report could not be any better!
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Swedish water company Topas Vatten have found a novel use for our trouble ticket system Artologik HelpDesk.
HelpDesk CD package
We are launching a completely new version of our survey software – Survey&Report!
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Are you curious to know how the Artologik software looks and works? Here you can read about all the progams - and try them!
Testing Artologik
Polygon Communications have invested in Artologik HelpDesk to improve the company’s support processes.
HelpDesk CD package
At Artisan we are happy to announce our latest customer, The Financial Sector Union of Sweden.
EP:Digital, a Swiss multimedia and print company, was looking for an easy to use support software to optimize customer services and support processes – and found the perfect solution in Artologik HelpDesk.
“The booking software Artologik EZbooking is user-friendly, reliable and offers us a perfect overview over all of our bookings. At the same time, it contains all of the functions that we were searching for but could not find in other programs“, ex...
Bremer Heimstiftung
Terre de Café is a French communication agency that “works mainly with communication consulting, graphic creation and website creation”, explains Mr. Duflot, director of the agency. Since the beginning of 2010, Terre de Café has used Artologik Pro...
Swedish insurance company Länsförsäkringar Västerbotten have invested in a program license for Artologik HelpDesk. They will be using the program for internal IT support for their 250 employees.
HelpDesk CD package
EZbooking is great for booking conferences and activities. Kronlund Conference Center uses the program for this very purpose.
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We are happy to announce our latest rental customer is Swedish software company Smartsign AB who have invested in a rental licence for our support tool Artologik HelpDesk.
HelpDesk CD package
Ticma, a company in Buenos Aires, Argentina, has chosen the software Artologik HelpDesk for handling their support tickets. “Artologik HelpDesk is a very complete program with affordable prices,” said Mr. Walter Fili, Head of Infrastructure and Co...
The museum needed a web-based booking program for all their venues, cars and other resources and decided to rent the Artologik booking tool EZbooking.
Småland's Museum
The City of Malmö has set up a new service that will be responsible for all matters relating to human resources and salary administration. The department needed an issue management system to administrate all incoming requests and after a thorough ...
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Swedish company Asitis is the latest organization to improve their trouble ticketing processes with Artologik HelpDesk. They now handle all their support tickets in the program which they access via their ordinary web browsers.
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“Our HelpDesk users are very satisfied with the support software. It is easy to use and gives a great overview over the tickets, so you can’t forget a ticket anymore!” says Mr. Stefan Schnupp, Project Manager and responsible for HelpDesk processes...
TVG Verlag
The Artologik suite is now sold in more than 25 countries around the world. For the sales and support teams, this vast market requires innovation in the sales process as well as a willingness to walk the extra mile.
Good relationships
More and more organizations discover the advantages of using the Artologik programs as SaaS*. One of these is Ransberg Manor. Their staff now book rooms and beds for all their visitors via their web browser, thanks to EZbooking.
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The software company UNIT4 MAP has chosen the support tool Artologik HelpDesk to secure customer satisfaction both now and in the future.
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Getting training in a program is a great way to ascertain that you get the most value out of it. That is what Södra, the south Sweden forestry association, found.
Get answers to all your questions!
Swedish market leader in cleaning services courses, Borago AB, rents EZbooking so that they can concentrate on their core business rather than on servers and computers.
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CLINACT, leader on the French market for Clinical Research services (C.R.O.), has been using Artologik TIME for time registration and reporting since March 2007. Doctor Sorba, President of CLINACT, unveils everything to us:
Clinact manages its worked TIME per project
Artisan is working hard towards making sure that Artologik HelpDesk support ITIL processes. Therefore we have strengthened our knowledge and skills through certifying our project manager Håkan Björkesjö with an “ITIL V3 Foundation Certificate in I...
Would you like to create a web-based survey without having to buy a survey tool or renting one for an extended period of time? Then our SaaS Query&Report One-time survey is the right choice for you.
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For municipalities it is important to have a website that can be used by anyone, regardless of their computer equipment or use of aids. Lessebo have chosen WebPublish for the job.
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Recently two representatives from Artisan visited the Belgian government to do a follow-up on their use of HelpDesk.
Belgian Government1
More and more people discover the benefits of using Artologik HelpDesk for taking care of their human resources. Latest in line is the city of Helsingborg.
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The IT company Kontract maximizes the use of Artologik ProjectManager by the addition on their licence of its two plug ins: PM-FLEX and PM-LDAP.
Logotype Kontract
The international company ConVista Consulting AG needed a survey tool to help them get better data to base decision making on. Artologik Query&Report is their choice.
ConVista logotype
A 90 % satisfaction rate with the software functions and a 95 % satisfaction rate with Artisans services were the results of a survey sent out to all Artologik HelpDesk customers with a valid Service or Rental Agreement on the international market...
Ariane Systems is the European leader in interactive check-in/check-out kiosks for hotels. The company has ten years’ experience in that sector, more than 1000 customers as well as subsidiaries and partners spread over ten European countries.
Ariane Systems
The Student Health Foundation of France (FSEF) is composed of 11 hospitals and 6 medico-social care structures where patients from 15 to 25 years old are attended. The Foundation provides the patients with health care while giving them the opportu...
Fondation Santé des Etudiants de France
The public prosecution offices in Stockholm has chosen Artologik EZbooking to facilitate the booking of prosecutors for different trials.
Åklagarmyndighetens logotype
The ticket handling software Artologik HelpDesk is implemented for different purposes in several services at the Belgian Government.
Belgian Government
The company Kulacom, with offices in Jordan and Bahrain, has bought the time management program Artologik TIME.
Lantmännen has rented Artologik HelpDesk since January 2008. As more parts of the organization needed a ticket handling system, they decided to extend the existing license with more ticket operators and to get HD Advanced at the same time.
The Belgian company Hinicio has used the time management software TIME since 2007. They started with a freeware license, but as the number of users has increased, they decided to purchase a Light license.
The German web trading company Plus Online GmbH has started to rent the survey tool Artologik Query&Report. They will use the program to create surveys among their customers.
Plus Online
The ticket handling system HelpDesk is designed to collect information via web services. The German company "Dienstplanauswertung" uses these web services to integrate HelpDesk on its web site. The programming for the integration of HelpDesk into ...
The House of Sweden in Washington is the seat of the Swedish embassy and representatives of Swedish commerce. The building forms a new Swedish arena in the United States. It is a unique embassy building, including a secretariat, an event center an...
House of Sweden
Twin cities of Sweden chose Artologik HelpDesk for the ticket handling of their payroll center.
Nordic Business Institute is a career development company with more than 20 years' experience, and they have just chosen Artologik Query&Report to make their course evaluation procedure more effective.
The much anticipated new version of HelpDesk has now been released to rental customers. Version 3.4 is filled with new features which make HelpDesk a modern ticket handling system fulfilling the highest requirements.
The biggest Swedish trades union, Kommunal, has invested in Artologik's ticket handling system HelpDesk.
SvalövsBostäder (literally Svalövs Residences) have just published their new web site with Artisan and Artologik WebPublish as supplier of the complete package of design, publishing tool and a set of specially developed technical solutions.
April 3rd 2009 is an important date in the calendar of Oskarshamn, a small seaside town on Sweden's east coast. On that day the town holds its own ceremony to reward achievements by its citizens - naturally these are not Oscars, but Oskars!
The municipality of Tingsryd has launched a new web site in cooperation with Artisan and Artologik WebPublish 4.0.
Artologik is now a supporter of W3C in their work to make sure the web reaches its full potential.
W3C Major Supporter