System requirements


Applies only to On-Premise installations, where the program is installed on your own server.
(For SaaS subscriptions the program is installed on Artisan’s servers.)

The porgram must be installed on a web server that meets following requirements:

  • Windows Server 2012, 2012 R2, 2016 or 2019

Following must be installed on the server

  • Web server program: IIS8 or later
  • .NET Framework 3.5 SP1
  • .NET Framework 4.7 or later


  • Hard drive space: 10 GB
  • RAM: 4 GB

Connection between the web server and the SQL server:

  • The web server has to be able to connect to the SQL server using OLE DB and ODBC > version 12.


Applies only to On-Premise installations, where the program is installed on your own server (for SaaS subscriptions, the program is installed on Artisan’s servers).

The database must meet the following requirements:

  • Microsoft SQL Server 2012 or 2012 R2, 2014, 2016, 2017 and 2019
  • Microsoft SQL Express (limited SQL server, free of charge at


  • Space on Hard Drive: 4 GB
  • RAM: 4 GB

Please note:

  • Microsoft SQL Management Studio has to be installed to be able to manage the database. Install a version compatible with your installed version of MS SQL Server.

Web browser

This information applies to both SaaS and On-Premise installation.

Current versions of the following browsers are supported:

  • Mozilla Firefox
  • Google Chrome
  • Safari
  • Edge
  • Windows Internet Explorer version 11 (not compatibility view*)

*The compatibility view setting cannot be used for the domain where the program is installed.

Due to the web browsers’ own development, issues may still arise. We strive to solve any such cases as soon as possible.

Note: We recommend that your server environment contains modern hardware to handle the program optimally. Remember the performance can be affected by other installations on the server.