Frequently Asked Questions

We offer a versatile software solutions to meet different organisational needs.
The Artologik product range includes EZbooking, our flexible resource booking system, our ticketing system HelpDesk, our survey tool Survey&Report, our time tracking system TIME and ProjectManager, our tool designed for efficient and structured project management.
If you want to learn more about our tools and our offering, please do not hesitate to contact us to find the best solution for your company!

Yes. We offer online demonstrations where we present the software and answer your questions. If you would like to explore the software on your own, you can also sign up for a free 30-day trial of the full version.

Sign up for a free HelpDesk trial.

Sign up for a free Survey&Report trial.

Sign up for a free EZbooking trial.

On-Prem customers:
When all system requirements are met, the installation usually takes about 15 minutes. However, we always plan up to 2 hours to ensure the process goes smoothly.
System requirements HelpDesk
System requirements Survey&Report
System requirements EZbooking

Cloud Customers:
Installation of your cloud solution is completed within 24 hours on workdays, thus giving you access to your Artologik software on the next day after placing your order.

Installation is quick and easy using the Artologik Installer for on-premise customers. For more information check the respective system requirements.

For Cloud customers, our team takes care of the entire setup to ensure everything runs smoothly.

System requirements HelpDesk
System requirements Survey&Report
System requirements EZbooking

We offer configuration support as well as administrator and user training. These sessions with our experts are adjusted to the specific needs of each client. We can help you configure the program's settings, integrate your data, or simply teach you about the basics.

To ensure a seamless start, we offer full day training and half day training.

Simply contact us to schedule a meeting!

Yes, we offer onboarding support to help you configure the system to fit your specific needs. Contact us for more information or to schedule a meeting.

Thank you for your interest! Our solutions are designed to be used by public organisations, companies, educational institutions, associations, and other professional clients. We do not take on projects or orders from private individuals. We appreciate you reaching out to us, and wish you every success in finding a suitable solution.

Yes, it is possible to change the size of your license. We understand that your needs may change over time. That is why we work together very closely with our customers to find a solution that suits them best. 
Simply get in touch with us and we will be happy to assist.

As default, it is not possible to pause your subscription. If you have specific concerns or need to make changes, feel free to contact us - we are happy to work out a suitable solution!

With a Service Agreement (SA), you e.g. benefit from free technical support and reduced rates for user support. The SA is automatically included with Cloud licenses. For on-premise licenses, the SA is proposed as an option.

Yes. Software updates and new versions are included in the Service Agreement.
If you are a cloud customer, your subscription includes the Service Agreement, which means you automatically receive software updates and new versions at no additional cost.
If you have an on-premise installation and an active Service Agreement, you are entitled to update your software whenever a new version is released.

If you are missing a specific feature in our software, we are happy to help. We offer bespoke development to tailor the software to your requirements—just let us know about your needs and we will find a solution that fulfils them.

Cloud deployment means the software is hosted on Artisans ISO 27001-certified Data Centre and accessed online. 
Enjoy automatic updates, simple access from everywhere and high security standards.
Read more about security.
With on-premise deployment, you install the software on your Organisation’s own servers, requiring you to manage installation, updates and maintenance yourself and implement your own security measures.
System requirements HelpDesk
System requirements Survey&Report
System requirements EZbooking

Both options provide the users with the same features. You decide, depending on your internal policies, which deployment type fits you. Contact us if you would like more information.

Yes, integration is absolutely possible! Our tools support a variety of systems such as Outlook, LMS platforms, multiple email integrations, SAML authentication, and more. They also contain vast API’s that are available to our customers. We are here to help tailor the setup to your specific requirements.

If you use our rental (cloud) solution, your data is securely hosted in our ISO 27001-certified data centre located in Sweden (within the EU). If you use an on-premise solution, your data is stored on your own servers.

We are fully GDPR compliant, ensuring the protection of your personal data and preventing any unauthorised or unlawful processing. Our software helps our customers to fulfill the GDPR requirements.

Read more about GDPR at Artisan.

Yes, Two-Factor-Authentication is currently supported by Artologik Survey&Report and HelpDesk. Security is a top priority for us, thus developing tools that can prevent impersonation and data breaches is part of our core philosophy. Please contact us if you have any further questions.

Yes our software supports Single Sign-On (SSO). Get in touch with us and we will tell you more.

Yes, accessibility is a top priority for us. Our programs are developed in accordance with the WCAG 2.1 AA standard, an internationally recognised guideline for accessible web content. We aim to ensure usability for all users. If you have any questions or encounter any accessibility issues, please don’t hesitate to contact us.

Yes, you can! Simply fill out the contact form on our Contact us page and make sure to tick the box indicating you would like to receive product information and the latest news.

Yes, video tutorials, online help and a manual are available for each tool, providing explanations and detailed instructions on how to use the software effectively. You can choose between five different languages: Swedish, German, English, French and Spanish. Please note that Artologik TIME, Project Manager, and EZbooking are not yet available in Spanish.

If you would like to get more information, we are happy to help! Please contact our support to ask your question.