System requirements for Artologik HelpDesk
Web browser
Applies to both SaaS and On-Premise installation.
Current versions of following browsers are supported
- Google Chrome
- Mozilla Firefox
- Safari
- Edge
Due to the web browsers’ own development, issues may still arise. We strive to solve any such cases as soon as possible.
Webserver
Applies only to On-Premise installations, where the program is installed on your own server.
(For SaaS subscriptions the program is installed on Artisan’s servers.)
The program must be installed on a web server that meets the following requirements:
- Recommended: Windows server 2022 or 2019
- Minimum: Windows server 2016
The following must be installed on the server:
- Web server program: IIS 7 or later
- .NET Framework 3.5 SP1
- .NET Framework 4.7 or later
- CGI, ISAPI and ASP.NET
- WCF must be activated on the server
Also, for the plugin HD-Forms, the following is required on the server:
- runtime files for .NET 8
- ”ASP.NET Core Hosting Bundle” Must be VER. 8 and not later.
Hardware:
- Space on hard drive: 10 GB
- RAM: 2 GB
The web server has to be able to connect to the SQL server using OLE DB and ODBC > version 12.
Database
Applies only to On-Premise installations, where the program is installed on your own server.
(For SaaS subscriptions the program is installed on Artisan’s servers.)
The database must meet the following requirements:
- Recommended: SQL Server 2022 or 2019
- Minimum: SQL Server 2017
- Microsoft SQL Express (limited SQL-server, free of charge from www.microsoft.com)
Hardware:
- Space on hard drive: 4 GB
- RAM: 4 GB
Please note:
Microsoft SQL Management Studio has to be installed to be able to manage the database. Install a version compatible with your installed version of MS SQL Server.