HelpDesk Pricing
The Artologik HelpDesk editions are defined by the total number of users that can handle tickets, i.e. ticket operators and administrators – there is no difference in functionality. Choose between Light, Standard and Enterprise, and if you wish to scale up, additional users can be added as ‘extra packs’ to the Enterprise edition.
| Choose edition | ||||||
|---|---|---|---|---|---|---|
| Light | Standard | Enterprise | ExtraPack | |||
| Maximum ticket operators/administrators | 2 | 5 | 10 | +5 | ||
| Subscription Agreement | ||||||
| HelpDesk - SaaS | 80€/month | 160€/month | 270€/month | 40€/month | ||
| Setup (billed once) | 190€ | 190€ | 190€ | 0€ | ||
| Plug-ins | ||||||
| HD-Advanced - SaaS | 30€/month | 60€/month | 120€/month | 0€/month | ||
| HD-LDAP - SaaS | 25€/month | 45€/month | 90€/month | 0€/month | ||
| HD-Map - SaaS | 25€/month | 45€/month | 90€/month | 0€/month | ||
| HD-Track - SaaS | 30€/month | 60€/month | 120€/month | 0€/month | ||
| HD-TIME - SaaS | 0€/month – The plug-in requires a license for Artologik Artologik TIME. | |||||
| HD-SR - SaaS | 0€/month – The plug-in requires a license for Artologik Artologik Survey&Report. | |||||
| Other services and products | ||||||
| Online training 1-2 persons with Service agreement | 65€/hour* | |||||
| Online training 3 persons with Service agreement | 130€/hour* | |||||
| Online training 4-8 persons with Service agreement | 195€/hour* | |||||
| Training full day (travel costs will be added) | 1,075€ | |||||
| Training half day (travel costs will be added) | 640€ | |||||
| Prices: | All prices shown excluding VAT | |||||
| Article name | Unit price | Quantity | Sum | + | ||
| One-time cost | 0€ | ? | ||||
| Subscription | 0€/month | ? | ||||
| Total - First invoice | 0€ | ? | ||||
All prices are subject to alteration.
Learn more about our Cloud deployment solution
Read more about availability and security
Service agreement
The SaaS subscription agreement includes a Service Agreement which provides access to:
- free technical support - via our online helpdesk, e-mail or phone (respond within one working day)
- free program updates - new versions, functions etc.
- upgrade warranty (only pay the difference when upgrading to a larger edition)
- lower costs for online training
| Choose edition | ||||||
|---|---|---|---|---|---|---|
| Light | Standard | Enterprise | ExtraPack | |||
| Maximum ticket operators/administrators | 2 | 5 | 10 | +5 | ||
| Purchase On-Premise license | ||||||
| HelpDesk - On-Premise | 900€ | 2,250€ | 4,500€ | 900€ | ||
| Plug-ins | ||||||
| HD-Advanced - On-Premise | 500€ | 1,000€ | 2,000€ | 0€ | ||
| HD-LDAP - On-Premise | 350€ | 750€ | 1,500€ | 0€ | ||
| HD-Map - On-Premise | 350€ | 750€ | 1,500€ | 0€ | ||
| HD-Track - On-Premise | 500€ | 1,000€ | 2,000€ | 0€ | ||
| HD-TIME - On-Premise | 0€ – The plug-in requires a license for Artologik Artologik TIME. | |||||
| HD-SR - On-Premise | 0€ – The plug-in requires a license for Artologik Artologik Survey&Report. | |||||
| Service Agreements (billed yearly) | ||||||
| HelpDesk - Service Agreement | 150€ | 450€ | 900€ | 150€ | ||
| HD-Advanced - Service Agreement | 100€ | 200€ | 400€ | 0€ | ||
| HD-LDAP - Service Agreement | 70€ | 150€ | 300€ | 0€ | ||
| HD-Map - Service Agreement | 70€ | 150€ | 300€ | 0€ | ||
| HD-Track - Service Agreement | 100€ | 200€ | 400€ | 0€ | ||
| Other services and products | ||||||
| Online training 1-2 persons with Service agreement | 65€/hour* | |||||
| Online training 1-2 persons without Service agreement | 90€/hour* | |||||
| Online training 3 persons with Service agreement | 130€/hour* | |||||
| Online training 3 persons without Service agreement | 180€/hour* | |||||
| Online training 4-8 persons with Service agreement | 195€/hour* | |||||
| Online training 4-8 persons without Service agreement | 270€/hour* | |||||
| Training full day (travel costs will be added) | 1,075€ | |||||
| Training half day (travel costs will be added) | 640€ | |||||
| Prices: | All prices shown excluding VAT | |||||
| Article name | Unit price | Quantity | Sum | + | ||
| Total | 0€ | ? | ||||
All prices are subject to alteration.
Learn more about our On-Premise deployment solution
Service agreement
When purchasing an On-Premise software license we recommend that you also buy a Service agreement. The Service agreement provides access to:
- free technical support - via our online helpdesk, e-mail or phone (we respond within one working day)
- free program updates - new versions, functions etc
- upgrade warranty (only pay the difference when upgrading to a larger edition)
- lower costs for online training
For the Service agreement to be valid, it has to subscribe to all parts of the contract: license, plug-ins and extrapacks. The agreement will run for 12 months and will automatically yearly renew, unless the contract is cancelled three months prior to the expiration date of the current contract period.
Read the Service Agreement (pdf)
Note that our Cloud solution includes the Service agreement.