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Structure your Support and Delegate your Tickets

Optimise your resources and simplify ticket handling with features such as ticket escalation, SLA handling and standard ticket creation. The HD-Advanced plugin is especially suitable for complex support organisations that want to work more structured, improve service levels, and reduce workload.  

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How it works?

HD-Advanced lets you replicate the structure of your support organisation in HelpDesk, giving you exact control over the ticket path. You can divide your support personnel into support groups and then choose which group should first handle a given ticket based on the object or organisation of that ticket. In short, if you want to add specific features to customise the flow based on your processes, HD-Advanced is the answer.

Curious about our solution for complex support organisations?

We are happy to tell you more about the HD-Advanced plugin and how you use it

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