Modern Product Support with Efficient Ticket Management
An efficient product support tool to maintain and strengthen communication.
Reliable product support plays a crucial role in resolving issues quickly or guiding users to get the most out of your products. Artologik HelpDesk assists you in providing exceptional support to your customers, staff members, or other persons seeking your assistance. Our ticketing software is designed to centralise communications and to create a better experience for everyone involved. Features such as multi-channel support and customizable web forms encourage inclusivity and ensure that every request is handled smoothly. The result is a pleasant support process, backed up by tools to help you analyse your activity and draw conclusions to improve your products and services.
"At Scania, we have a wide area of use for Artologik HelpDesk. We have over 10 000 users of HelpDesk within the Scania Group with very high standards regarding function and performance. We use HelpDesk for our daily ticketing management, for example IT-requests, access requests to enter a certain building, ordering prototypes from our mechanical shop, measuring tasks and internal orders for work wear."
Self-service support through FAQ
Save yourself precious time in customer support by publishing FAQs. You can then oblige your users to search for solutions while posting new tickets. You can add, edit, and remove the content of your FAQs at any time.
Customer-friendly services
Give your customers easy access to your support by offering multiple options to register tickets, such as e-mail, phone, private log-in, access to external web forms, and more. Allow them to log in and consult their tickets with all the communications and solutions provided by your team members.
Customised ticket forms
Streamline ticket registration with tailored questions in HelpDesk, ensuring you gather all necessary information from your customers. Enhance customer experience by publishing web forms on your website or on the My Pages platform, and use our advanced features to connect the questions with logic in order to guide your customers through the answers you expect from them.
Reports and satisfaction surveys
Your support members will keep track of their tickets by customising their own ticket lists. SLA deadlines and alert icons for incoming e-mails or modified content will keep everyone informed. You will be able to generate activity reports to study ticket volumes and response times at any time, and send satisfaction surveys to customers to evaluate the performance of your teams, co-workers, and products.
Web Forms
Simplify Ticket Registration with our Web Forms
Use our Web-Form Builder to create and design intuitive web forms for easy ticket registration. The web forms automatically generate tickets in your HelpDesk, providing efficient support for your employees, customers, or citizens. With customisable features such as self-service access via My Pages and branching logic, it's the perfect tool for e-services, intranets, and customer portals, allowing customers to view their tickets and register new ones via web forms.
Try for Free for 30 days
We are happy to help you customise your test page to suit your specific needs. This allows you to get a flexible and independent impression of our software and its features. Register now and receive your free 30-day trial site without obligations.
Please provide your business e-mail. Note that test sites are not sent to private e-mail addresses.
All data entered is private, and we treat your personal data with confidentiality in accordance with GDPR. Your trial will end automatically.