Efficient product support with Artologik HelpDesk
An efficient product support tool to maintain and strengthen communication.
Reliable product support plays a crucial role in resolving issues quickly or guiding users to get the most out of your products. Artologik HelpDesk assists you provide exceptional support to your customers, staff members, or other persons seeking your assistance.
Our ticketing software is designed to centralize communications and to create a better experience for everyone involved. Features such as multi-channel support and customizable web forms encourage inclusivity and ensure that every request is handled smoothly. The result is a pleasant support process, backed up by tools to help you analyse your activity and draw conclusions to improve your products and services.
Self-service support through FAQ
Save yourself precious time in customer support by publishing FAQs. You can then oblige your users to search for solutions while posting new tickets. You can add, edit, and remove the content of your FAQs at any time.
Customised ticket forms
Streamline ticket registration with tailored questions in HelpDesk, ensuring you gather all necessary information from your customers. Enhance customer experience by publishing web forms on your website or on the My Pages platform, and use our advanced features to connect the questions with logic in order to guide your customers through the answers you expect from them.
Customer-friendly services
Give your customers easy access to your support by offering multiple options to register tickets, such as e-mail, phone, private log-in, access to external web forms, and more. Allow them to log in and consult their tickets with all the communications and solutions provided by your team members.
Reports and satisfaction surveys
Your support members will keep track of their tickets by customising their own ticket lists. SLA deadlines and alert icons for incoming e-mails or modified content will keep everyone informed. You will be able to generate activity reports to study ticket volumes and response times at any time, and send satisfaction surveys to customers to evaluate the performance of your teams, co-workers, and products.
Try for Free for 30 days
Customise your trial site to suit your organisation and test as much as you wish during 30 days. Free of charge and without obligations.
All data entered is private, and we treat your personal data with confidentiality in accordance with GDPR. Your trial will end automatically.
Please provide your business e-mail. Note that test sites are not sent to private e-mail addresses.