Send Messages Directly from your Support Ticket
Send SMS from your tickets and have the system save your SMS history, making it particularly suitable for tickets that require multi-channel communication. It is possible to use e-mail and SMS to send information, and even to use standard answers on both platforms. That way, you can use the same answers for different customers and ensure a quick and easy ticketing process.
SMS from your tickets
Quicker than e-mail and more accessible since you use your mobile phone.
Use both e-mail and SMS to send info
A combination of both works for individual preference or need, depending on the situation.
Use standard SMS answers
Correct, well-written information that can be reused and is easy and quick to access. Additionally, you can combine standard answers with your own manual texts to create perfectly fitting messages for each situation.
SMS history
Easy overview, making the process organised and structured, and easy for others to understand if they need to take over. That way, they can continue working on the case since they have access to the entire messaging history.
Book Your Personal Demo
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