Efficient Customer Support with Streamlined Ticket Management
Faster and more organised handling of customer tickets
Looking for a powerful tool that supports multichannel communication, such as forms, email, and phone, all in one place?
Artologik HelpDesk helps you deliver responsive, high-quality customer support while continuously improving your service. Our flexible solution adapts to your organisation and meets your requirements for availability, reliability, traceability, and assessment.
"The Artologik Helpdesk system allows us to effectively support our wind tunnel systems customers. Its web interface ensures that all information relevant to a support request is entered by the user, logged queries are then visible to any available support engineer..."
Prioritise your tickets
By responding promptly and delivering timely solutions, you strengthen customer trust and build lasting loyalty. Set up alerts and reminders to stay on top of your tickets and maintain steady progress.
Integrate with other tools
Use our REST API to integrate Artologik HelpDesk with your other tools, in order to fetch and send information to HelpDesk. That way, you streamline your workflow and improve your services.
Highlight your staff knowledge
Some of the queries you receive may involve complex issues that require specialized knowledge. To ensure they are handled correctly, it’s best to delegate these tickets to support members with the appropriate expertise.
Collect customers’ feedback
When linked together, our HelpDesk and Survey&Report software can work wonders. Gain insights into what your customers think of the support you provide them.
Web Forms
Simplify Ticket Registration with our Web Forms
Use our Web-Form Builder to create and design intuitive web forms for easy ticket registration. The web forms automatically generate tickets in your HelpDesk, providing efficient support for your employees, customers, or citizens. With customisable features such as self-service access via My Pages and branching logic, it's the perfect tool for e-services, intranets, and customer portals, allowing customers to view their tickets and register new ones via web forms.
Try for Free for 30 days
We are happy to help you customise your test page to suit your specific needs. This allows you to get a flexible and independent impression of our software and its features. Register now and receive your free 30-day trial site without obligations.
Please provide your business e-mail. Note that test sites are not sent to private e-mail addresses.
All data entered is private, and we treat your personal data with confidentiality in accordance with GDPR. Your trial will end automatically.