IT Support System with Structured Ticket Handling
The best solution for professional IT support
Simplify your IT support with a flexible ticketing system that benefits both employees and support staff. With a clear and well-organized structure, you can streamline workflows, reduce response times, and improve communication across your organization. Artologik HelpDesk gives your support teams the tool they need to manage and resolve tickets quickly and efficiently. The result? Higher productivity, faster service, more satisfied employees, and activity reports.
"At Scania, we have a wide area of use for Artologik HelpDesk. We have over 10 000 users of HelpDesk within the Scania Group with very high standards regarding function and performance. We use HelpDesk for our daily ticketing management, for example IT-requests, access requests to enter a certain building, ordering prototypes from our mechanical shop, measuring tasks and internal orders for work wear."
Ticket registration
IT issues can be complex, making it challenging to guide the users during their registration process. Fortunately, you can simplify the registration process by creating sets of questions and matching them to the ticket types you are providing support for. That way, customers will answer questions specific to the ticket type for which they need support, providing you with all the necessary details.
Help your customers find their own answers by saving tickets in an FAQ, including their title, description, solution, attachments, and much more. Start building your FAQ either directly at the closing of a ticket or by creating a FAQ ticket from scratch.
Directory integration
Adding the same employees' data to several systems can be a waste of time. With our LDAP connection, you can simultaneously save new directory entries in all the necessary locations.
Accessible knowledge base
Every single ticket your support worked on is archived, consisting of every e-mail, every step to solve a ticket, and every solution. Support members can search through this history for guidance when stumbling across similar questions. This feature makes support so much easier!
Web Forms
Simplify Ticket Registration with our Web Forms
Use our Web-Form Builder to create and design intuitive web forms for easy ticket registration. The web forms automatically generate tickets in your HelpDesk, providing efficient support for your employees, customers, or citizens. With customisable features such as self-service access via My Pages and branching logic, it's the perfect tool for e-services, intranets, and customer portals, allowing customers to view their tickets and register new ones via web forms.
Try for Free for 30 days
We are happy to help you customise your test page to suit your specific needs. This allows you to get a flexible and independent impression of our software and its features. Register now and receive your free 30-day trial site without obligations.
Please provide your business e-mail. Note that test sites are not sent to private e-mail addresses.
All data entered is private, and we treat your personal data with confidentiality in accordance with GDPR. Your trial will end automatically.