Efficient IT support with Artologik HelpDesk
A solution at the service of IT support
Simplify your IT support with a flexible ticketing system that benefits both employees and support staff. With a clear and well-organized structure, you can streamline workflows, reduce response times, and improve communication across your organization. Artologik HelpDesk gives your support teams the tool they need to manage and resolve tickets quickly and efficiently. The result? Higher productivity, faster service, more satisfied employees, and activity reports.
"At Scania, we have a wide area of use for Artologik HelpDesk. We have over 10 000 users of HelpDesk within the Scania Group with very high standards regarding function and performance. We use HelpDesk for our daily ticketing management..."
Accessible knowledge base
Every single ticket your support worked on is archived, consisting of every e-mail, every step to solve a ticket, and every solution. Support members can search through this history for guidance when stumbling across similar questions. This feature makes support so much easier!
Directory integration
Adding the same employees' data to several systems can be a waste of time. With our LDAP connection, you can simultaneously save new directory entries in all the necessary locations.
Ticket registration
IT issues can be complex, making it challenging to guide the users during their registration process. Fortunately, you can simplify the registration process by creating sets of questions and matching them to the ticket types you are providing support for. That way, customers will answer questions specific to the ticket type for which they need support, providing you with all the necessary details.
Help your customers find their own answers by saving tickets in an FAQ, including their title, description, solution, attachments, and much more. Start building your FAQ either directly at the closing of a ticket or by creating a FAQ ticket from scratch.
Try for Free for 30 days
Customise your trial site to suit your organisation and test as much as you wish during 30 days. Free of charge and without obligations.
Please provide your business e-mail. Note that test sites are not sent to private e-mail addresses.
All data entered is private, and we treat your personal data with confidentiality in accordance with GDPR. Your trial will end automatically.