For support workers who are not constantly logged in to HelpDesk, it can be a relief not having to repeatedly enter the software to see if any new messages or e-mails have been sent to the ticket. By enabling a setting in the software, copies of messages sent to the ticket can be forwarded to the inbox of the ticket operator in charge.

By using the setting of also forwarding incoming e-mails and messages to the e-mail account of the ticket operator, you ensure that no information is missed and that you get a fast feedback to those concerned.

Would you like for the ticket operators to be notified when there are new tickets in the ticket list? With HelpDesk it is possible! Read more >>