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You can do searches for specific addresses in HD-Map. Type the requested address in the search field above the map, and the search is automatically performed.

New user type in HelpDesk

A new user type in HelpDesk, external ticket operator, makes it possible to delegate a ticket by a one-time active link. By clicking the link, the external ticket operator can open the ticket without having to log in.

Customer surveys via HelpDesk

The plugin HD-SR brings two Artologik applications together: HelpDesk and Survey&Report. You can connect Survey&Report to your Support software. In this way you can send surveys to your Customers and they can give you valuable feedback in return.

Artologik HelpDesk: Redirect customers to the FAQ before ticket registration

Many of the questions handled by the support are recurrent. In your FAQ (Frequently Asked Questions) you can gather these questions, but it is not always easy to get the customers to search for the information here on their own accord. We have therefore made it possible for you to automatically refer the customers to the FAQ questions for the selected objects before the tickets are registered.