In our latest HelpDesk version, we are taking security to the next level with two-factor authentication via TOTP apps. We have also made it easier to create sleek and professional reports.

Artologik HelpDesk is designed to be a safe and secure product. That is why we are now introducing two-factor authentication via TOTP apps (such as Google Authenticator) as an alternative to the existing method, which sends a login code to the user by email.

Administrators can choose whether the feature should be optional, recommended, or mandatory, and all the user needs to do to log in using this method is to download a TOTP app.

Create reports with a modern design

The reporting section has received a significant upgrade with a new chart engine that gives your reports a more modern and professional look—both on-screen and in exports. The colours automatically adapt to the selected report theme, creating a cohesive and elegant impression across charts and tables.

Other updates in this version

  • Display ticket coordinates on a map (HD-Map plugin)
  • New button – Add objects at the same level (HD-Advanced plugin)
  • New editor for writing and formatting text

You can find detailed information about all new features in the version document