Prices for Artologik HelpDesk SaaS subscription

The Artologik HelpDesk editions are defined by the total number of users that can handle tickets, i.e. ticket operators and administrators – there is no difference in functionality. Choose between Light, Standard and Enterprise and if you wish to scale up, additional users can be added as ‘extra packs’ to the Enterprise edition.

Cloud deployment

Our SaaS subscription solution is installed on our ISO 27001-certified Data Center. The subscription includes the rental of a software licence with plug-ins, cloud hosting, daily backups, maintenance, Service Agreement etc.

The minimum duration of a subscription is 6 months. Thereafter the subscription is automatically renewed on a monthly basis. The cost for installation and subscription for the first six months will be charged at start. Thereafter the customer will be billed in advance quarterly. Notice period for termination of the subscription is three months.

       
Choose edition  
  Light Standard Enterprise ExtraPack    
Maximum ticket operators/administrators2510+51  
Subscription Agreement      
HelpDesk - SaaS80/month160/month270/month40/month
Setup (billed once)1901901900
Plug-ins      
HD-Advanced - SaaS30/month60/month120/month0/month
HD-LDAP - SaaS25/month45/month90/month0/month
HD-Map - SaaS25/month45/month90/month0/month
HD-Track - SaaS30/month60/month120/month0/month
HD-TIME - SaaS0/month – The plug-in requires a license for Artologik Artologik TIME.  
HD-SR - SaaS0/month – The plug-in requires a license for Artologik Artologik Survey&Report.  
Other services and products      
Online training 1-2 persons with Service agreement65/hour*
Online training 3 persons with Service agreement130/hour*
Online training 4-8 persons with Service agreement195/hour*
Training full day (travel costs will be added)1,075
Training half day (travel costs will be added)640
 1. Extrapack is only available for the Enterprise edition.
Prices:All prices shown excluding VAT
  
Article name Unit priceQuantitySum+
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All prices are subject to alteration.

Service agreement

The SaaS subscription agreement includes a Service Agreement which provides access to:

  • free technical support - via our online helpdesk, e-mail or phone (respond within one working day)
  • free program updates - new versions, functions etc.
  • upgrade warranty (only pay the difference when upgrading to a larger edition)
  • lower costs for online training