Prices for Artologik HelpDesk SaaS subscription
The Artologik HelpDesk editions are defined by the total number of users that can handle tickets, i.e. ticket operators and administrators – there is no difference in functionality. Choose between Light, Standard and Enterprise and if you wish to scale up, additional users can be added as ‘extra packs’ to the Enterprise edition.
Our SaaS subscription solution is installed on our ISO 27001-certified Data Center. The subscription includes the rental of a software licence with plug-ins, cloud hosting, daily backups, maintenance, Service Agreement etc.
The minimum duration of a subscription is 6 months. Thereafter the subscription is automatically renewed on a monthly basis. The cost for installation and subscription for the first six months will be charged at start. Thereafter the customer will be billed in advance quarterly. Notice period for termination of the subscription is three months.
All prices are subject to alteration.
The SaaS subscription agreement includes a Service Agreement which provides access to:
- free technical support - via our online helpdesk, e-mail or phone (respond within one working day)
- free program updates - new versions, functions etc.
- upgrade warranty (only pay the difference when upgrading to a larger edition)
- lower costs for online training