HelpDesk – web-based trouble ticket and support software

HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA.

It is possible to create customized log-in pages, making it easy for your customers to register trouble tickets, regardless of whether you're working in IT support, customer services or HR. The program is flexible and customizable and supports several ITIL processes.

Both internal and external support matters are easily handled and since all communication is saved, knowledge and experience within the organisation can be used in an even better way.

Flexible request registration

Each type of request can have its own registration form. This results in less work with request handling.

Request handling via e-mail

For easier handling, all information is stored in each ticket: emails, documents and list of actions.

Efficient reports

Tailor your content and create different types of reports. Plan ahead for support and education. 

Easy to learn

The program is easy and intuitive. Instructional videos and help texts makes it even easier to get started.

We are ISO 27001-certified

Artisan Global Media is certified according to ISO/IEC 27001:2013. This means that our information security management system fulfils the high requirements of the international standard. This certificate shows that we manage our information security systematically and that we protect our own and our customer’s data. Read more here.

ISO 27001

Latest news

Information to our customers regarding Covid-19

Many are worried and insecure in this current Covid-19 situation. At Artisan Global Media we are doing our uttermost to continue delivering with the same high standard in all areas, and to provide you with the support you expect in these times, when it is needed the most.

30 years of experience!

This year we celebrate 30 years as a company. We would like to...

We protect your information

As of May this year the General Data Protection Regulation law...

We already use HelpDesk

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