HelpDesk provides a well-organised overview of support matters and stores all related information in one place. The support tool has practical functions like an FAQ, delegation, a knowledge database and SLA.
It is possible to create customized log-in pages, making it easy for your customers to register trouble tickets, regardless of whether you're working in IT support, customer services or HR. The program is flexible and customizable and supports several ITIL processes.
Both internal and external support matters are easily handled and since all communication is saved, knowledge and experience within the organisation can be used in an even better way.
“At Scania, we have a wide area of use for Artologik HelpDesk. We have over 10 000 users within the Scania Group with very high standards regarding function and performance.”
Ulf Olsson, IS/IT CoordinatorScania Industrial Maintenance AB
"In 2009, we opted for Artologik HelpDesk for its flexibility as well as easy installation and usage due to simplified ergonomics."
Virginie Renaut, Assistant of HRISGroupement de Mousquetaires
”The Artologik Helpdesk system allows us to effectively support our wind tunnel systems customers.”
Maximiliano LottoTechnical Manager
Each type of request can have its own registration form. This results in less work with request handling.
For easier handling, all information is stored in each ticket: emails, documents and list of actions.
Tailor your content and create different types of reports. Plan ahead for support and education.
The program is easy and intuitive. Instructional videos and help texts makes it even easier to get started.
Artisan Global Media is certified according to ISO/IEC 27001:2013. This means that our information security management system fulfils the high requirements of the international standard. This certificate shows that we manage our information security systematically and that we protect our own and our customer’s data. Read more here.
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This year we celebrate 30 years as a company. We would like to take this opportunity to thank all of our customers!
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